We train the “primary users” (also known as “heavy users”), who pass on the knowledge they have acquired to users who use the system only to a limited extent—for example, to provide planning data or account information from a foreign sales office. These local “light users” really only need to know how to access the program to enter data, view information, or initiate automated processes. The tasks of these decentralized users can be similar or quite different and are usually defined by the central users, as this is the only way to properly consolidate local plans across one or more levels at the corporate level.

The “heavy users”—who may work across multiple modules and hold various front-, middle-, and back-office roles in cash and treasury management—are therefore trained by us in German or English specifically for their profiles and tasks, so that they can achieve good results in a short amount of time. If the training sessions span several days, practice exercises are distributed throughout to help users become familiar with the system.

Liquidity planning is intentionally designed to resemble a spreadsheet, as many users have worked with such tools in the past. However, Trinity’s liquidity planning system draws on all available information—including details on the original currency, source, and timestamp—and offers advanced features. The intuitive design of the input screens for financial transactions has often resulted in loans and foreign exchange transactions being entered into the system even before the first training session.